Terms of Delivery

Effective Date: 2025-04-02

These Terms of Delivery outline how our services will be delivered, the pricing structure, and our billing policies. By engaging with our services, you agree to abide by these terms.

1. Pricing Structure

Our pricing is determined by several factors, including:

  • Project complexity
  • Work and resource costs
  • Current client load
  • Past projects and proven track record
  • Brand value and market reputation

a. Recurring Clients

For clients who engage our services on an ongoing basis, we offer a discounted rate with additional benefits:

  • Base Pricing: Starting at 80k/month.
  • Recurring clients can request an unlimited number of revisions.
  • Monthly charges are flexible. For lighter workloads, the fee may remain at 80k, while busier months could be billed up to 1L or more, based on the volume of work.
  • The initial order must be placed through a trusted platform such as Fiverr or Upwork.
  • Clients have the option to pause services for a few months if necessary.

b. One-Time Clients

For single, non-recurring projects, the pricing is structured as follows:

  • One-time projects are charged at a higher rate than recurring engagements.
  • We require a 30% advance payment prior to commencing work.
  • Upfront fees will be deducted from the final bill.
  • We aim for faster delivery for one-time projects, within the agreed-upon timeframe.
  • Ideally, one small order should be initiated on Fiverr or Upwork.

c. Hourly Billing

When projects are billed on an hourly basis, our starting rate is 2,000 INR per hour. Specific project requirements or additional services may adjust this rate.

d. Online Platform Engagements

For clients who discover our services via online platforms (e.g., Fiverr or Upwork):

  • Billing will initially follow the platform’s established rates.
  • Should you decide to move to a recurring arrangement outside these platforms, we require an initial order on the platform followed by a transition to our direct services.

2. Delivery and Revisions

We are committed to delivering the highest quality work. Our delivery timelines are based on the complexity and scope of the project. Recurring clients benefit from unlimited revisions to ensure satisfaction.

3. Payment Terms

  • For recurring projects, monthly fees are adjustable based on the volume of work.
  • One-time projects require a 30% upfront fee, with the remaining balance due upon completion.
  • Hourly projects are invoiced at a rate of 2,000 INR per hour.
  • Payment adjustments may be made on a monthly basis depending on the workload.

4. Refund Policy

Note: We do not offer refunds for our services. The only exception is for projects initiated on Upwork, where, if you are genuinely dissatisfied with our service, you may be eligible for upto 70% refund. Please note that in such cases, the code or deliverables will not be provided.

5. Modifications to Terms

We reserve the right to modify these Terms of Delivery at any time. Any changes will be communicated via email or through an update on our platform. Your continued use of our services after such modifications will constitute your acceptance of the updated terms.

6. Contact Information

For any questions or clarifications regarding these Terms of Delivery, please reach out to us athello@pixelsandgrids.com.